Customer Experience
360-Degree Support
We take a holistic, 360-degree approach to the management of your account. Including dedicated Agents who you will get to know you, an Account Manager who will work consultatively with you, emergency support 24/7, and access to our leadership team, all of whom are based in the US.
Dedicated Agents
Your travel program will be supported by dedicated Agents highly skilled and experienced in managing complex international travel. They take a traveler centric approach, focusing on safety and wellbeing, while creatively faring itineraries and ensuring compliance with your policy and donor restrictions, like the Fly America Act.
Our approach provides clients with personalized service from dedicated Agents who handle bookings from start to finish and all of whom are based in the US. We don’t operate a call center, nor do we use an international rate desk solution, unlike most corporate travel management companies.
Account Management
We take a collaborative approach in the management of your account, centered around your objectives, with measurable KPI’s to ensure that together, we achieve your objectives.
Our US based account management team will work consultatively with you to review service levels, highlight cost control, savings and efficiency opportunities, support vendor management, provide training and awareness, and share best practices from among the humanitarian, aid and development community.