When the Unexpected Happens
The Benefits of Specialist Airfare
The Planning
GTI customer recently planned two international journeys with us. The first trip was from the US to Liberia in August. The plan was to have a brief return to the US and then head back out to Kiev in September.
During the planning process, this traveler was eager to use non-profit specialist airfare for both trips. The specialist airfare was less expensive than published airfare and there was an allowance for extra baggage at no additional cost, which was important for this mission.
The Unexpected
Unfortunately, GTI received an email from the traveler stating they were diagnosed with Covid-19 and is currently in a Liberian hospital with no indication as to when they would be released. Staying on course with their mission, they decided to remain in Liberia and instead of returning to the US between trips, would go straight to Kiev when cleared to travel.
The Benefit
While the customer didn’t expect to benefit from the other conveniences of specialist airfare, they certainly did! They saved hundreds of dollars in change fees and received cash refunds for the portion of the tickets not used. The traveler could focus on recovery and be freed of any stress related to sorting out travel plans and managing flight changes and credits.
For more information, please visit https://www.gordiantravelinternational.com